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Terms and Conditions

Terms and Conditions

1. Each transaction is considered as binding. By placing an order, the customer confirms that he/she agrees to the rules of trade, payment options, delivery terms, complaints procedure and conditions, and is familiar with the personal data protection regulations. 

2. We kindly ask you to provide accurate and truthful information in the order form. This is to ensure that the order will reach you. After placing your order, you will receive a confirmation e-mail. This is your last chance to check the accuracy of the data entered. Please contact us immediately if you notice any error in the placed order.

3. In case a difference in price occurs between the one visible on the website and the one in the placed order, you should always take into consideration the one that is listed in the already placed order.

4. We reserve the right to contact the customer by telephone to verify the order with regards to the terms of higher order value, missing or inaccurate data etc. 

Placing orders and delivery of products

1. The buyer orders products from ULTRAPLAST company by using the shopping cart in the e-shop.

2. Each order must include the following details: 

a) for private orders: full name, telephone number, selected product, number of products, method of payment, method of delivery.

b) for company orders: company name, contact person, telephone number, company registration number, VAT ID, selected product, number of products, method of payment, method of delivery. 

Register with us and make the ordering process easier for yourself. Filling out forms will only take you couple of minutes. Registration will make ordering more simple, filling out forms will take minimum amount of time. ULTRAPLAST processes orders on a first come, first serve basis.

3. ULTRAPLAST will send your order confirmation via e-mail together with an estimate of your product delivery. 

4. ULTRAPLAST provides delivery via shipping service that includes full value insurance on goods. 

5. ULTRAPLAST provides a cash on delivery option for sending goods. The full value insurance on goods is provided.

6. When choosing personal delivery option, please check if your order is correct and complete. Don’t forget to provide your signature upon the receipt of your delivery. 

7. Products are packed and secured by ULTRAPLAST. Upon delivery the buyer needs to check that the delivered item is intact and complete, and confirm it in the delivery note. 

8. UTLRAPLAST is responsible for goods until the receipt of goods by buyer. Goods and services have been receipted by buyer or his representative or carrier (which is his representative no matter who pays the shipping costs and insurance in time of delivery), when he could dispose with goods and services in ULTRAPLAST company or in other place of delivery, which ULTRAPLAST has confirmed.

ULTRAPLAST is responsible for goods until their delivery to the buyer has been confirmed via the delivery note. 

Returns policy 

In case of ordering through e-shop, buyer has a right to return goods within 14 working days from receipting the order, without giving a reason, according to law. The return of goods has to be documented with document of purchase. Goods must be undamaged with no signs of use.

Prices
A seller reserves the right to update prices for this website without any notice.
Prices, included value added tax (if not stated otherwise), should be paid by customers in the amount and manner required by the applicable tax legislation.

 

Methods of payment

ULTRA PLAST accepts one of the following payment methods:

- by CreditCard/DebitCard: Buyer makes an online payment for ordered goods

 

Rights and responsibilities of the seller and the buyer

1. Regardless of other provisions, ULTRAPLAST is not responsible for the buyer’s loss of profit, loss of opportunity or any other indirect or consequential losses incurred otherwise.

2. Buyer agrees that goods, which are licensed, or subject to export control law of U.S., Great Britain, Northern Ireland, Federal Republic of Germany and Slovak Republic, will not be exported directly  or indirectly to: - countries, that are subject to limitations by the U.S., Great Britain, Northern Ireland, Federal Republic of Germany and Slovak Republic (currently countries such as Cuba, Iran, Iraq, Libya, North Korea, Syria and Sudan) or - the end user, who was by the federal Government of the United States are forbidden to be a part of U.S. exports.

3. ULTRA PLAST and the buyer commit to respect the confidentiality of information obtained in mutual trade for the period of at least 12 months following the contractual relationship, which means business transaction.

 

The warranty period and returns policy

1. All kinds of goods offered by us are covered by a free extended warranty period of 3 years.

2. Reclamation of goods is only possible when goods were bought from and paid for to ULTRAPLAST company.

3. In applying the reclamation, ULTRAPLAST provides the receipt of claimed goods itself, claimed goods must be clean, without mechanical damage, in the original packaging, including manuals, copy of delivery note, warranty card and  invoice.

4. Together with the delivery of claimed goods you need to provide us with a filled in complaint’s note.

5. We provide free claim for a justified warranty.

6. ULTRAPLAST reserves the right to extend the time of respond to complaint, when goods need to be repaired with other suppliers, for the period strictly necessary to that repair.

 

Warranty Services

ULTRAPLAST is not responsible, and will not accept reclamations, when the defect was caused by a mechanical damage caused by the customer.

 

Privacy policy

ULTRAPLAST as a provider of the online store ULTRAPLAST e-shop

at http://www.1roofbox.co.uk/ declares and commits not to share any personal data to third side companies without the owner’s approval and will not use any personal data for any commercial offerings without the customer’s consent. At the same time ULTRAPLAST is committed to the customer’s request, without any reason at no time will be customer’s personal data deleted from the database.

 

The final Provisions

1. If the competent authority of the United Kingdom shows that some of these conditions are invalid or unenforceable, in whole or in part, the validity and enforcements of the other conditions remain unaffected.

2. Customer’s rights arising from the Consumer Protection Law, in relation to ULTRAPLAST, remain unaffected of these conditions.

3. ULTRAPLAST e-shop and the customer are not responsible for any delay occurring in completion of the commitment resulting from these conditions, if this delay was caused by “force majeure” or by circumstances excluding liability and this side has a right to reasonable extension of the period in fulfilling its commitment.

4. The legal relations and conditions, which are not covered here, or possible disputes arising from these conditions are governed by the Commercial Code.

5. These conditions come into force on 1st October 2012.

 

Basic information 

ULTRA PLAST, s.r.o.

 Mlynská 1, 082 71 Lipany, Slovakia

IČO: 36467545

IČ DPH: SK2020005009

Telephone number: +44 (0) 7594 792 165

E-mail: roofbox@ultraplast.eu

Orgán dozoru:

Slovenská obchodná inšpekcia (SOI)

Inšpektorát SOI pre Prešovský kraj

Konštantínova 6 , 080 01 Prešov I

odbor technickej kontroly výrobkov a ochrany spotrebiteľa

  • TOP QUALITY

    from the best materials

  • SECURE SHOPPING

    Payment via internet banking or credit card through a secure payment gateway GP webpay.

  • MONEY BACK

    If you are not satisfied with our product we will refund your Money within 14 days.

  • 3 YEAR WARRANTY

    Our roof boxes come with a 3 year extended warranty.

  • IMMEDIATE SHIPMENT

    Stock of more than 1,000 boxes.

  • DISCOUNT -50%

    Buying directly from the manufacturer you will save up to half the normal price in the shops.

  • CERTIFIED SHOPS

    Our store is among certified online retailers.

Find out more about us

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  • eKomi – Customer Award
  • Shopzilla Certified
  • Heuréka – verified by customers